Basically what he is saying in the quote is that shouting at someone will not help get your point across. It would only make the situation worse. However, changing the words that you use would make it much more clear to the person you are mad at or debating with.
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Avoiding drama is all about compromise. Yes you might disagree with someone to the point they make you angry but, at times you have to agree to disagree.
If you think you are better than someone and show it then normally drama starts. It's better to be more helpful to others and not be a show off...even if you are better at sport for example or get better grades.
Insulting others wont help either. Respect others believes, actions, style/image and where they come from. You never know how hard they have life. People tend to hide a lot of themselves and past and taking the mick normally provokes argument and tension.
Not many people do this but, trying to avoid drama you have to avoid being heavily critical about someone.
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Don't poke fun, criticize, insult or get angry and shout at people when you disagree/ try and get your own way. Then you are more likely to avoid a lot of drama in life.
Even if you dislike how someone is acting you don't need to shout and get all defensive just calmly say to them not to act that way in a way that don't offend anyone. If I make sense.
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